Industrial demands are challenging for both our customers and their equipment, calling for services such as conducting facility audits to ensuring a ready supply of spares and replacements as an operational staple and necessity. IMS Engineering provides solutions to these challenges with customer and product support around the clock, 365 days a year.
With a myriad of equipment operating within Southern Africa, IMS Engineering prides itself on its strong after-sales network. As a result, we guarantee an outstanding response time for on-site technicians and engineers through our remote monitoring system. Aimed at individual requirements, it allows IMS Engineering to monitor equipment performance, advise on preventative maintenance measures and spares forecasting To ensure operational efficiency.
IMS Engineering combines all of this in our customer support programme to ensure minimal interruption of your operations.
To ensure complete satisfaction with IMS Engineering’s spares, service, and equipment, these are key activities we provide our customers:
- Regular site visits
- Optimisation of equipment and process
- Plant audits
- Process analysis
- Equipment examination
- Store assessments
- Logistical planning
- Parts forecasting
- Material requirements planning
- Remote monitoring systems
- Training and testing
IMS Engineering’s product support division provides after-sales services for equipment supplied into Sub-Saharan African industries. These services include, but are not limited to:
Installation and commissioning of new equipment.
Equipment repairs and refurbishments, workshop assembly, and maintenance services according to approved engineering standards and specifications.
On-site product support service on a contractual basis.
Consultation and technical advice related to the performance, operation, maintenance, and optimisation of your plant.
Identification, implementation, and continuous improvement of service products such as monitoring systems and audits.